Help for login, password reset, handset linking and APK installation.

Open the sign-in page, enter your account email address and password, then continue to your radio or dispatch area. Owners and users can both sign in on the same website.

Open the password reset page, enter the email address on the account, and submit the form. A secure reset link will be sent by email. Open that link and set a new password.

When an owner adds a user, CommandTalk sends that person a setup email. The user opens the email link, sets a password, and then signs in with their own email address.

Open Account, find the network you want to manage, and select Open network. CommandTalk selects that network for your session and opens its controller. The network name is shown in the dispatch header so you can confirm where you are working.

Open the dispatch console, go to the handset pairing area, choose the radio user, and enter the six-digit code currently shown on the handset. Once approved, the handset will open the radio screen automatically.

On the handset, open the linking screen. The six-digit code shown there is the code you enter in the dispatch console. If a handset is already linked, clear the link first if you need to commission it again.

Download the APK from the dispatch console, connect the handset by USB, choose File transfer on the device, copy the APK onto handset storage, then open the APK on the handset and install it using the hardware buttons.

Use the handset hardware buttons to move through the screen, open the APK, confirm installation prompts, and navigate the radio interface. CommandTalk supports button navigation for POC handsets.

Use the up and down buttons to move focus between controls and the select or enter button to open the focused control. The physical PTT starts and stops transmission. On supported devices, the up and down buttons can also adjust system volume when they are not being used for navigation.

Open Users and handsets, select the connected user, and use Refresh interface. The handset reloads its radio page and retrieves the current web interface without needing to be physically reinstalled. Check the software version shown on the handset and controller when confirming an update.

Use Operational standby when the handset is switched on but not actively being used. The screen can dim while the network connection remains available for incoming activity. Keep the handset charging during long shifts and check battery percentage and charging state in the controller user list.

After signing in, users can open the radio page from the website. Linked handsets go straight into the radio flow after commissioning. Dispatch users can also load live PTT from the controller console.

First test the Echo Test channel. If echo works but channels do not, check that both users are in the same channel, microphone permission is allowed, and the radio API is connected. On desktop, also check the selected input and output devices in the browser.

Use the touch lock control on compatible touchscreen handsets to prevent accidental PTT or channel actions. The lock status is shown on screen and can be toggled with three quick taps. The physical PTT remains available while the screen controls are locked.

CommandTalk is designed to reconnect after short network interruptions. Keep the radio app open and wait for the connection status to return. If audio does not recover, leave and rejoin the channel, check microphone permission, and test the Echo Test channel. Avoid repeatedly pressing PTT while the connection is recovering.

Select a channel and use Join or Leave channel. On compatible touchscreen handsets, lock the screen with three quick taps to prevent accidental PTT or navigation. Unlock with three quick taps. On POC handsets, leaving a channel also uses three quick taps rather than a press-and-hold.

A normal PTT transmission times out after a maximum of three minutes. If a handset loses connection while transmitting, release the physical PTT, wait for the connection to recover, and rejoin the channel if necessary. The interface should return to Hold to Talk when the channel state is restored.

Join Echo Test, hold PTT while speaking, then release it. Your recording is returned to the same user for playback. If there is no echo, check microphone permission, the selected speaker, browser audio permissions, connection status, and that the Echo Test channel is joined. Try again after reloading the radio interface.

The Customer Account Owner and assigned Network Administrator can manage access to the network. A Dispatcher is a user granted access to the dispatch console and may operate it without managing the network. Radio Users or Network Members without dispatch permission can still use the normal web or handset radio interface.

The network owner can open a channel’s user list and select Audit log beside a user. This shows activity for that user, including channel joins and leaves, transmissions, SOS events and other recorded actions. Audit records and CSV exports are restricted to the network owner.

Yes. A linked Android handset reports its battery percentage and charging state when connected and periodically while online. Open the users icon for a live channel to see entries such as Battery 74% or Battery 74% charging.

When SOS is triggered, the handset transmits emergency audio and the controller highlights the incident. The alert sound plays for three seconds at the start only. The controller can acknowledge the incident, use Remote PTT for an ongoing two-way conversation, and resolve it when finished. The handset user can cancel an active SOS from the radio screen.

The initial SOS audio window ends automatically after its configured period, but the SOS incident remains active until it is cancelled or resolved. The alert sound is not replayed when the audio window ends or when the incident status updates.

Open Text beside a live channel to send a message to the users in that channel. Messages appear on their radio screen and can play an alert sound. Users can also send messages back in the channel. The message window can be closed without leaving the channel.

The network owner can create automatic messages for selected channels and set an interval for each one. Messages can use uploaded audio or generated speech. When several messages are due, CommandTalk queues them so they do not play over one another. They are only played when the channel has an active user.

The dispatch map can show handset locations, focus on a user, switch between standard and satellite views, and lock the current view. Network owners and authorised controllers can draw lines, circles, rectangles, polygons and labels. Drawing tools are hidden until Map tools is selected, and saved shapes can be deleted with confirmation.

Open Users in the controller menu. Add a user with their full name or callsign and email address, then select that user in Users and handsets to update details, enable or disable access, send setup email, pair a handset, refresh the interface, or revoke a linked handset.

Create a private channel from Channels and choose its members in the collapsed member list. Use Select all or Deselect all for large groups. Only members can see or join the channel. If a user leaves or is removed, it disappears from their list and an administrator must add them again.

The controller displays an SOS panel at the top of the page, highlights the user and channel, and plays the alert once for three seconds after sound has been enabled. The initial handset audio is available for 15 seconds. Acknowledge sends confirmation to the handset. Resolve SOS clears the emergency state on both sides. The handset user can use Cancel SOS; the controller keeps the event visible with the cancellation status.

Select Remote PTT in the SOS panel to keep the remote handset microphone transmitting until Resolve SOS or handset cancellation. The controller PTT can be held to talk back at the same time; release it to stop only the controller audio. The remote audio remains live. If the controller reports PTT not granted, wait for the console connection to recover and try again.

Open Incident logs from the controller menu or Live Network area. Create an incident, assign available online users, and record On route, On scene, Left scene and timestamped updates. Records are append-only. SOS activity for an assigned user marked On scene is highlighted in red. Network owners can resolve incidents; console users with access can view and update them.

Use Find user to locate a handset, Lock view to prevent automatic movement, and the map type control to switch between street and satellite imagery. Show map tools to draw lines, circles, rectangles, polygons or labels. Finish shape saves the drawing; Cancel discards the current drawing. Select a saved shape to delete it and confirm the deletion. Labels use the selected colour and remain visible to other administrators after the map refreshes.

Open Announcements or Automatic messages, create an audio or text-to-speech message, choose its channel and interval, and enable it. Disabled messages do not play. Use Send now to test without changing the schedule. Messages only play when the channel has at least one user, and queued announcements do not overlap. A normal user transmission takes priority.

Announcements accept uploaded audio as well as text converted to speech. WAV is generally the most reliable for short prompts; MP3 is supported for smaller files. White-label PTT key-down and key-up sounds accept WAV or MP3 files under the displayed size limit. Use the playback test to confirm an uploaded file before saving.

Open the dispatch console and use the Branding section to upload a logo and set the brand name. That branding is then used on protected pages, the public branded page, and the handset shell when it loads.

Open the dispatch console and set your public URL slug in the Public page section. Your branded homepage will then be available at commandtalkapp.com/your-slug for sharing with staff or customers.